Now it is very much possible for ATM to dispense bad or non-usable notes. I wish you could say otherwise. But in recent times this has become dangerously common with most bank ATM services in Nigeria. These bad notes come in different shades. Briefly, see below some of their variants: Heavily soiled notes: these are notes that have become very dirty as … [Read more...] about Revealed: What To Do When ATM Pays You Bad Notes
Won’t you let an expert recover what has been wrongly taken from your account? Your firm may indeed be losing a very substantial amount of money to Banks through excess and unauthorized charges and interest and sometimes due to systems and human errors. Individuals may be surprised to know that some bank charges debited into their accounts are not legitimate … [Read more...] about Excess Bank Charges Recovery Now Made Easy
Permit me to welcome you to the club of difficult customers. And here is the thing; if you happen to be among this unique class of people, then you can count on me as your friend. Did I just say, friend? Yes, you are my friend. In my exciting experience in the service industry for over a decade, I have grown to learn and appreciate difficult … [Read more...] about Welcome to the club of difficult customers: if you are like this!!!
Delays in resolving ATM dispense errors is the major problem that banks and customers now face in ATM business. Sincerely, it’s natural to empathize with card holders when they get frustrated at their bank’s inability to resolve ATM dispense errors after several weeks of complaint. But to be fair, the card holder and the bank involved have their respective roles to … [Read more...] about The 8 Mandatory Data Needed To Resolve ATM Dispense Errors
Sometimes we get annoying SMS and calls from Telecoms in Nigeria. Seriously, these unsolicited deliveries can be very disturbing especially when you are engaged in formal activities. If you don’t do something to stop it, then you will continue to receive those unsolicited calls and SMS from advertising companies asking you to patronize one product or the other. And the … [Read more...] about How to block annoying SMS from Telecoms
There is the need for electricity consumers in Nigeria to have the contact details of the Electricity distribution company (DisCo) covering their respective areas. Perhaps, you may not know that; there are consumer electricity distribution problems that can be resolved through phone calls to their customer care lines. You will be amazed at how this works. Issues like; … [Read more...] about Obtain valid contact information for Electricity Distribution Company in your state here
Do you know that the rights of Nigerian consumers can be defended? Are you aware that there is a dedicated government establishment equipped to help Nigerian consumers seek redress? We introduce the Consumer Protection Council of Nigeria (CPC) to you. This is an agency created by the Consumer Protection Council Act, enacted in 1992 and amended in 2014. Clearly, the … [Read more...] about How Nigerian consumers can submit complaints to CPC
Customer complaint is an expression made by a customer whose expectations were not met. It is a reflection of what a customer has in mind at a state of dissatisfaction. Ideally, when a customer complaint is received, action must follow. The next step will be a feedback to the customer on the outcome of action(s) taken. The question today is; are customer … [Read more...] about Find out 9 new secrets to promptly resolve Nigerian customer complaint delightfully