Who makes the customers kings? Indeed, it’s exceedingly common to hear the very old cliché that customers are kings. Yes, it’s sang everywhere. In fact, it’s impossible to think of any other slogan that has gained more prominence and global acceptance in the markets. But then I ask again; who are the kingmakers? I’m so much interested in knowing who the … [Read more...] about If Customers Are kings, Are These The kingmakers?
My mind is made up and there is no going back on this. Come tomorrow, I will port out from Globacom. Glo services has tormented me for so long. And I definitely can no longer take it anymore. But for my long temperance owing to the fact that Glo was the first GSM Company I patronized, I would have long discarded their line. Bitterly, I know that … [Read more...] about Customer Laments: 3 Reasons Why I Must Port Out From Glo Services
You may have been told that banks are expected to maintain a fiduciary relationship with their customers. By fiduciary we mean that your banker is duty bound to prudently take care of your money or other assets in your best interest. But does it always work out that way? Admitted, there are instances where and when banks in some ways ensure that the … [Read more...] about Revealed: 7 Things Your Bank Would Hide From You
Did you just say bloggers hurt customers? That was the initial reaction I got from my blogger friend while I sought his input on this subject. He advised that I replace the phrase “hurt customers” with the phrase “hurt readers”. Indeed, it won’t be out of place if by now you share a similar opinion with my friend on this. I like the fact that it … [Read more...] about 21 Ways Bloggers Hurt Customers
Interestingly, there is so much talk about the foolish spending habits of poor people.Some people just get easily worked up by merely observing the spending habits of poor people. They question the rampant consumption of quack “cheap luxuries” as against responsible consumer spending in the midst of extreme poverty and hunger. In America and London, the middle-class … [Read more...] about Foolish Spending Habits of Poor People: How and Why?
Excess bank charge is no fun. However, it does happen regularly. And sadly, bank customers may continue to suffer exploitative bank charges for as long as ignorance regarding banking rules remains. It is always on the news that banks rip-off their customers through excessive charges. And I want to ask this; have you really cared to know how this happens? We … [Read more...] about Revealed: 9 Ways You Could Suffer An Excess Bank Charge
Excess bank charges are very dangerous ways of abusing a bank-customer relationship. It is the illegal collection of service fees from a customer’s account. With the staggering value of excess bank charges (more than N70 billion) refunded to bank customers in the last few years, people are now very sensitive to any debit entry in their accounts. What we have today are … [Read more...] about 8 Transactions Customers Easily Mistake as Excess Bank Charges
ATM dispense error is one of the most painful experiences that any bank customer can have. It is an evil wind that does no customer any good. My first experience of ATM dispense error still remains vivid in my memory. That was at the local wing of Ikeja International Airport. I had a need for extra cash and so I opted to use one of the ATM outlets in the Airport. I was … [Read more...] about 5 major ways ATM dispense error hurts & how to overcome the pains
Bank services represent various ways in which a bank can help the customer in operating accounts and managing finances. The question is; can there still be free bank services in a capitalist driven world today? Because banks are primarily profit - oriented, many customers have over time assumed that all services rendered by banks attract charges or fees. Admittedly, … [Read more...] about 10 important free bank services that you may not know
Frankly, there are people you must avoid at ATM points. Because, how you interact or engage with the person(s) you meet at the ATM could make or mare your customer experience and even beyond that. This information is coming as a result of the rise in ugly experiences that thousands of Nigerian customers have daily at the ATM points. And we are saddened by these reports as … [Read more...] about Revealed: 10 kinds of people you must avoid at ATM points
Given that a banking relationship is built on trust, there are qualities every customer must look out for in any Nigerian bank. It is costly to trust blindly. The decision to settle down with any bank must be well thought out with objective information. We all know that with today’s banking climate in Nigeria, it is not easy for a customer to decide the bank to start with or … [Read more...] about Top 5 qualities every wise customer must look out for in any Nigerian bank
Consumer behavior unveils the underlying factors that influence the consumption decisions and patterns of individuals. Information on consumer behavior is very much appreciated in the business community. A company would want to shape her production line to correspond with the consumer behavior of its target market. Customers are also naturally influenced by the … [Read more...] about Top 7 factors that influence the consumer behavior of Nigerian celebs
What is always wrong with us? Why is it that nothing works in this country? Why is it that nobody cares? We get to hear clichés like this over and over. These unanswered questions come from millions of Nigerian customers who are disappointed at service points all over the economy. It is just the expression of what wounded customers have in mind and live … [Read more...] about Don’t miss this: Why Nigeria Customer Hub?