Do you know that the rights of Nigerian consumers can be defended? Are you aware that there is a dedicated government establishment equipped to help Nigerian consumers seek redress?
We introduce the Consumer Protection Council of Nigeria (CPC) to you. This is an agency created by the Consumer Protection Council Act, enacted in 1992 and amended in 2014.
Clearly, the Consumer Protection Council Act is consumer-focused. It gives direct protection to consumers by providing avenues for them to seek redress.
You have right to freely submit all your complaints as a consumer to this agency. Now the best part is that; the process is very simple.
Let’s look at the simple steps to effectively submit your complaints to the CPC. You will be amazed at how easy the process is.
- Name of complainant
- Contact address
- Phone number
- Subject of complaint
- Person(s) or organization complained about
- Location where transaction took place
- Phone number of respondent
- Respondent’s E-mail
- Is product under warranty? Yes/ No
- Briefly, state your complaint (not more than 1000 characters)
- Prayers (not more than 200 characters)
- Add files or attachment (when necessary)
Methods of submission
- You can visit CPC complaint page (cpc.gov.ng/index.php/submit-a-complaint) and complete the consumer complaint form. You have the option to send a copy to yourself before clicking the upload button.
- You could also forward complaint and attachment(s) to this CPC email address – [email protected].
- The last method is to make a direct submission by visiting any of their corporate office in the country.
Please note that information provided must be accurate. Your failure to submit verifiable data may render invalid your complaint.
The CPC is committed to helping Nigerian consumers. Hence, the average timeline for resolution of complaints is 2 maximum of 2 weeks. However, we are aware that some complaints can take more than 2 weeks due to circumstances beyond their control.